This Privacy Policy explains how Fluent Harmony handles personal data for its website and small-group language course services in Canada. It applies to information collected through the site, course inquiries, enrolment, lesson administration, and related communications.
Use the contact details below for questions about this policy or the handling of personal data.
We use personal data to respond to inquiries, assess course level and group fit, arrange timetables, confirm terms, manage enrolment, deliver scheduled lessons, provide guided practice and progress summaries, process payments, maintain records, improve site performance, and meet legal or accounting obligations.
We may share personal data with vendors that support hosting, communications, scheduling, payment processing, analytics, and record management. These parties are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.
We may disclose personal data when required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, staff, or the security of the site and services. We may also share information where disclosure is necessary to prevent fraud or address a serious operational issue.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is not required. A person may also object to certain processing or ask for clarification about how their data is used.
To protect privacy, we may ask for information needed to verify a request and to locate the relevant records. If a request cannot be fully granted, we will explain the reason to the extent required by law.
Personal data is retained for the period needed to manage inquiries, enrolment, course delivery, records, billing, dispute handling, and legal compliance. When data is no longer required, we delete it, anonymize it, or archive it in a restricted form where retention is necessary.
If we make material changes, we will update the policy on the site and may provide additional notice where appropriate. The revised version applies from the stated effective date, and continued use of the site after that date means the updated policy has been read.
We may collect contact details, inquiry content, course and level information, scheduling preferences, payment-related records, attendance and progress information, and technical data such as device, browser, and usage logs. Where a user submits a form or communicates with us, we process the information provided in that interaction.
We receive personal data from website forms, email or phone inquiries, center visits, enrolment and placement steps, lesson administration, and payment processing. We also collect limited technical data automatically when the site is used, including cookies and similar technologies where enabled.
We may use essential cookies to support site operation, functional cookies to remember choices, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for these functions.
We use standard cookie controls for essential site functions, basic analytics, and preference storage where applicable. Users can manage cookies through browser settings and, where available, on-site preference tools. Blocking some cookies may reduce site functionality or prevent certain settings from being remembered.
